2017, Average Handle Time and Gamification - Customer Experience Update

Performance Management Takes Your Reporting to the Next Level

NICE inContact

MARCH 13, 2019

According to a 2017 ICMI research study , 47% of surveyed organizations listed “consolidating reports” as one of the top challenges with performance management processes. Let me tell you – for the weeks it took to get the projections again, leadership was not happy, and we were hindered in our ability to make smart decisions.

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Report Management Average Handle Time Gamification

AI Customer Service: Today’s Most Transformative Technologies

TechSee

JUNE 25, 2019

The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1 AI-based training tools such as gamification, visual assistance and self-monitoring, cut down on agent onboarding time and ensure agents are fully engaged from day one.

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Technology Customer Service Contact Center Gamification

Customer Experience Update

Performance Management Takes Your Reporting to the Next Level

AI Customer Service: Today’s Most Transformative Technologies

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