2017 Average Handle Time Contact Center Gamification 
NICE inContact
MARCH 13, 2019
When I worked in a contact center, there was a complicated projections report that we presented to the leadership team every Monday morning. This experience might sound crazy, but there many contact center managers reading this and nodding their heads because they’ve been there! Automate your analysis process.
TechSee
JUNE 25, 2019
The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1 Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Contact Center workload management.
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