2017 Trend 3: The Beginning of Channel Guidance
Team HGS
JUNE 14, 2017
2017 Trend 3: The Beginning of Channel Guidance. Earlier this year, HGS released a whitepaper on this year’s top 10 trends in customer service. In 2016, customer service professionals continued to work hard to figure out how to best integrate and connect all of the disparate communication channels.
Let's personalize your content