What’s the State of Work-at-Home in Customer Care in 2017?
BlueOcean
MARCH 20, 2017
Can a contact center partner really manage a team of agents working remotely as effectively as they can manage someone sitting right beside them? Managing Work-at-Home Call Center Agents. There’s no denying that there is an enormous amount of trust required with a work-at-home model in your outsourced call center.
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