Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

Talkdesk

FEBRUARY 27, 2020

between 2017 and 2018. customer abandonment rate in comparison to a 6.2% These results free up valuable resources for organizations to invest in where they are going, versus sinking more cost into obsolete technology and broken processes that hinder innovation. Additionally, they have a 4.5%

Abandon Rate 80

Abandon Rate Contact Center Competitive Advantage Comparison 80

Talkdesk

FEBRUARY 27, 2020

between 2017 and 2018. customer abandonment rate in comparison to a 6.2% These results free up valuable resources for organizations to invest in where they are going, versus sinking more cost into obsolete technology and broken processes that hinder innovation. Additionally, they have a 4.5%

Abandon Rate 60

Abandon Rate Contact Center Competitive Advantage Comparison 60

CSM Magazine

MAY 19, 2020

Since adopting the Puzzel solution, the group has improved the experience for customers, agents and approximately 28,500 students, dramatically reducing call abandonment rates by 68% in one academic year alone. This is innovation at its best.”. About Puzzel.

Omni-Channel 52

Omni-Channel Groups Brands Abandon Rate 52

Talkdesk

APRIL 11, 2017

Our north star has always been our customers’ customers, and we’re happy to announce that this mission has led to another innovation in the Talkdesk product: Sentiment. Sentiment is an innovative feedback system that helps support teams assess the customer experience. What is Sentiment? When can I begin using Sentiment?

Contact Center 50

Contact Center Self Service Abandon Rate Call Center 50

Pointillist

MAY 23, 2018

Visualize a “future-state” customer experience to spur innovation. Less than half of respondents (43%) in the 2017 Gartner survey characterize their current efforts as “mostly event-triggered.” This effort has reaped rewards for Black Diamond, increasing sales significantly and dropping cart abandonment rates.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90