Natalie Petouhof

APRIL 8, 2016

NICE won three Silver Stevie ® Awards in the Contact Center Solution New Version category for the following: NICE Engage Platform – The NICE Engage Platform provides comprehensive omni–channel interaction recording. The widespread support of this program made the 2016 competition that much more intense among finalists.

Omni-Channel 40

Omni-Channel Sales Customer Service Return on Investment 40

LiveChat

OCTOBER 31, 2019

Marketing automation technologies allow you to deliver a highly personalized experience to customers across all touchpoints affordably. What was remarkable in 2016 is now only average. By doing this, organizations can get the highest ROI (return on investment) from their efforts. Marketing automation.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. 2) Make the Case: In the “age of the customer” organizations heavily invest in improving their customer experience. In today’s Omni channel world, companies often struggle to deliver a seamless customer experience.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

NobelBiz

APRIL 25, 2023

Nonetheless, maintaining many channels is complicated, and developing a smooth customer journey is a significant problem. Indeed, customer service’s major difficulty is creating a consistent experience across all touchpoints. As a result, call deflection plays a critical role in contact centers for this transition.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52