Currency Alliance

OCTOBER 11, 2018

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. The hotel market is becoming more competitive, with a larger share of wallet being spent on a greater variety of services. On the contrary, the hotel remains a highly valued experience offering.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Michelli Experience

NOVEMBER 14, 2017

I am delighted to have known Ed for years and am honored (beyond words) that he listed me as a member of his trusted personal board of directors in a recent article for Hotels Magazine. This week Ed Mady is being recognized as Hotelier of the World by Hotels Magazine at an awards ceremony at The Lotte New York Palace.

Brands 113

Brands Hotels Leadership Guest Experience 113

Think Customers

MAY 10, 2016

While customer expectations will vary based on each consumer's mindset going into an interaction and what they expect out of it, people who are paying for a high-end product or service typically have amplified expectations. I recently had a chance to discuss some of the components of delivering a luxury customer experience with Ana M.

Customer Experience 40

Customer Experience Hotels Guest Experience Conference 40

Comm100

AUGUST 23, 2018

Their total customer count is over 310 million active customers – a number that was last reported in 2016. Customers report that Eno even has a sense of humor, making this chatbot all the more fun to interact with. It’s really magic to experience.”. Their plan is to add the device to each of their 4,748 hotel rooms. “I

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101