Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Make customer service training an ongoing effort. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Make customer service training an ongoing effort. Exceptional Customer Service starts with hiring, training and empowering the right people. John Boccuzzi, Jr.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Michel Falcon Experience

MARCH 12, 2019

My first question is, is 2019 going to be the year that you continue to reinforce efforts to improve your employee experience? Are you content with your customer experience? But then in 2016, I realized “I’m bored.” It’s customer service. Delivering exceptional customer service.

Culture 12

Culture Employee Engagement Company Engagement 12