ShepHyken

JUNE 27, 2016

ON DEMAND: Microsoft’s 2016 Global State of Customer Service Report Reveal by Bill Peterson. It’s defined by interactions between brand and customers. New Temkin Group Research Shows Connection Between Net Promoter Score Metric And Loyalty by Temkin Group. Follow on Twitter: @Hyken.

Net Promoter Score 74

Net Promoter Score Customer Service NPS Report 74

ShepHyken

NOVEMBER 21, 2016

Steve DiGioia shares some nice ideas about the importance pretending to be your own customer. The Future of Social Media (And How to Prepare For It): The State of Social Media 2016 Report by Ash Read. My Comment: CustomerGuage has released an “eBook” about the power of NPS (Net Promoter Score).

Social Media 48

Social Media Net Promoter Score Customer Service Handbook 48

Comm100

AUGUST 21, 2018

One of those considerations is metrics. As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” But how should human versus chatbot metrics be treated? This depends on the metric.

Metrics 100

Metrics Chatbots Average Handle Time Effort Score 100

Comm100

AUGUST 21, 2018

One of those considerations is metrics. As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” But how should human versus chatbot metrics be treated? This depends on the metric.

Metrics 100

Metrics Chatbots Average Handle Time Effort Score 100

ShepHyken

AUGUST 29, 2016

The Ultimate Net Promoter Score Infographic by CustomerGauge. CustomerGauge) Ever wonder how your New Promoter Score and overall customer experience compares to some of the biggest names in your industry? LiveChat) You make your own luck in customer service. Follow on Twitter: @Hyken .

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132