Bold360

JANUARY 5, 2017

Those organizations that adopt best digital self-service practices can expect lower costs, an improvement in CX, and an upswing in customer loyalty, whereas those that don’t risk being left behind. Swim laps around competitors with intelligent self-service for improved cx. Contact us to schedule a free demo.

Self Service 65

Self Service e-support Travel Customer Service Strategies 65

Martin Hill-Wilson

FEBRUARY 16, 2016

I recently designed and ran a new masterclass – Making Automation & Self Service Work In Your Contact Centre. We concluded that Intelligent Assistants are not just a channel shift strategy. At the very least, they are a transformational opportunity to redefine customer engagement.

Self Service 40

Self Service Omni-Channel Strategy Roadmap 40

Comm100

JANUARY 14, 2016

In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone. As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. In fact, customers will demand it. billion PC users.)

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Comm100

JUNE 13, 2018

Digital payment methods also help retailers address a more global, increasingly mobile customer base during the shopping season. Amazon has been pushing the boundaries of what is possible for e-commerce and changing customer expectations in the process. Enable and Encourage Self-Service. It’s All About Shipping.

Tips 136

Tips Self Service e-support Social Media 136

Kayako

OCTOBER 13, 2016

Take this well publicized Amazon conversation from 2013: To improve productivity, businesses made their support reps use canned responses – which were overused to the point that customers could never tell if they were talking to a bot or a human. Social media networks are great channels for supporting customers.

Customer Service 120

Customer Service Social Media Call Center Self Service 120