Remove 2016 Remove Customer Care Remove Employee Engagement Remove Gamification
article thumbnail

Innovations in Performance Management: Verint’s Workforce Optimization

Natalie Petouhof

In a recent survey 22 percent of respondents identified performance management as the “most likely” solutions to be replaced in 2016. . Why Is It Important to Balance Cost, Quality and Customer Service? Is the performance of employees consistent across time? What Does Gamification Have To Do With Performance?

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].