2016 Contact Center Infographics Multi-Channel 
Uniphore
JANUARY 4, 2022
Infographics. Analyze Analytics and insights from 100% of interactions across all channels. Explore the latest Uniphore innovations that are transforming the agent and customer experience in the contact center. Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine.
Eptica
APRIL 29, 2016
Date: Friday, April 29, 2016 Insurers struggling to connect with customer service. Published on: April 29, 2016. Consumers are demanding more from their insurers, and want a seamless, high quality experience, however they choose to make contact. However, just 50% provided a successful reply on the channel.
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