Uniphore

JANUARY 4, 2022

Infographics. Explore the latest Uniphore innovations that are transforming the agent and customer experience in the contact center. Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. CX and Contact Center Leaders. Conversational AI Platform. U-Self Serve.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

ShepHyken

AUGUST 29, 2016

5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes. The Ultimate Net Promoter Score Infographic by CustomerGauge.

Net Promoter Score 0

Net Promoter Score Customer Service Contact Center Infographics 0

Comm100

DECEMBER 16, 2019

With year-over-year data since 2016 from billions of interactions and commentary from experts, it’s no wonder this is always one of our most popular pieces. Customer-facing chatbots aren’t the only way to use AI in the contact center. Infographic: How to choose the best kind of chatbot for your business.

eBook 130

eBook Chatbots Infographics ROI 130

Eptica

OCTOBER 7, 2016

Date: Friday, October 7, 2016 7 key issues that are holding back digital transformation in insurance. Published on: October 07, 2016. To find out how they are performing, the 2016 Eptica Insurance Multichannel Customer Experience Study evaluated 100 U.S. To find out more, take a look at an infographic of key findings.

Insurance 79

Insurance Social Media Contact Center Infographics 79

OpinionLab

AUGUST 29, 2017

The infographic below highlights some more specifics around this point. So, according to our survey, around 4 in 5 want direct person contact, 3 in 4 expect a phone number on your website and more than 6 in 10 think they get better service in-person. The difference between the 2015 and 2016 figures are clear. Conclusion.

Omni-Channel 166

Omni-Channel Consumers How To Touchpoint 166

Eptica

APRIL 29, 2016

Date: Friday, April 29, 2016 Insurers struggling to connect with customer service. Published on: April 29, 2016. Consumers are demanding more from their insurers, and want a seamless, high quality experience, however they choose to make contact. Share this page on: Tweet.

Insurance 48

Insurance Connections Customer Service Self Service 48

Eptica

MARCH 4, 2016

Date: Friday, March 4, 2016 How good is the experience offered by UK brands? Published on: March 04, 2016. Back in 2014 in a survey by Gartner , 89% of companies predicted that in 2016 they would be competing mostly on the customer experience they offered. In a nutshell, the findings paint a picture of inconsistency.

Self Service 48

Self Service Brands Social Media Contact Center 48