Five Tactics to Retain Your Top Call Center Agents
NICE inContact
JULY 25, 2019
Another effective tactic for recognition within a call center is to have wallboards that display leaders of challenges, agent birthdays, and agent spotlights. 2) Ask for Feedback. The ability for agents to give feedback and communicate how they feel is a way to engage them that doesn’t require a promotion or raise.
Let's personalize your content