SurveySensum

JULY 14, 2020

Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Stella Connect

JANUARY 4, 2022

Agnieszka Anna Jozwiak, CX & UX Consultant, Business Integrity Manager at Facebook. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) A crucial rule of a thumb is to motivate in public and develop face-to-face.”. Use the GROW model to develop goals and action plans.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Agnieszka Anna Jozwiak, CX Consultant, CXPA. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You could gauge employee satisfaction with the program, test their knowledge, measure behavioral changes, and/or track organizational performance and ROI.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Agnieszka Anna Jozwiak, CX Consultant, CXPA. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You could gauge employee satisfaction with the program, test their knowledge, measure behavioral changes, and/or track organizational performance and ROI.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40