SuiteCX

DECEMBER 22, 2015

8 Customer Experience Predictions for 2016. December 20, 2015 Customer Experience Management: 8 Customer Experience Predictions for 2016 As we move into a new business year, promising to be the most CX-­‐focused ever, we wanted to share some key predictions that we believe will come to pass: 1. suitecx ©2015, suitecx Inc.

Customer Experience 100

Customer Experience CEM Social Media Customer Journeys 100

Clarabridge

NOVEMBER 30, 2016

And even if you don’t have the resources to use your CEM processes internally, you can still impact employee experience. Executives are already thinking about this; a Gartner survey predicted that 89% of companies would be competing based on customer experience in 2016. Manager of Content Marketing at Clarabridge.

Customer Experience 74

Customer Experience CEM Employee Experience Customer Experience Management 74

Clarabridge

NOVEMBER 30, 2016

And even if you don’t have the resources to use your CEM processes internally, you can still impact employee experience. Executives are already thinking about this; a Gartner survey predicted that 89% of companies would be competing based on customer experience in 2016. Manager of Content Marketing at Clarabridge.

Customer Experience 40

Customer Experience CEM Employee Experience Customer Experience Management 40

Beyond Philosophy

APRIL 7, 2016

Ricoh Canada who improved their Net promoter score by 34 points in 30 months and have subsequently grown revenues by 10% year on year, in a ‘shrinking printer usage market”. Now, in 2016, some still don’t. I would argue that they certainly don’t go into the depths of what this definition includes. You hear the term everywhere.

Net Promoter Score 60

Net Promoter Score CEM Consulting Customer Satisfaction 60

Beyond Philosophy

APRIL 7, 2016

Ricoh Canada who improved their Net promoter score by 34 points in 30 months and have subsequently grown revenues by 10% year on year, in a ‘shrinking printer usage market”. Now, in 2016, some still don’t. I would argue that they certainly don’t go into the depths of what this definition includes. You hear the term everywhere.

Net Promoter Score 60

Net Promoter Score CEM Consulting Customer Satisfaction 60

SurveySparrow

OCTOBER 25, 2019

With such a method in place, your customer service, marketing, and sales strategies will be more of a solution addressing the needs of the customers. You need to put in enough market research to find out who they are and identify the buying behaviors and trends. Definitely not how you can improve customer experience.

Omni-Channel 77

Omni-Channel Strategy Customer Experience Customer Journeys 77

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. It doesn’t have to stay the same, but just getting agreement with the business and particularly the marketing and sales folks is critical. So I know we’re running a little low on time.

Customer Success 52

Customer Success How To Customers Sales 52