TechSee

APRIL 10, 2018

The value of BPOs embracing technology is underscored by Accenture’s High Performance BPO Report , which highlights that BPO relationships which deliver true business value use technology as a source of innovation and advantage, rather than to simply provide the delivery infrastructure. Customer-Driven Opportunity. Capturing the opportunity.

Call Center 139

Call Center Self Service Technology Competitive Advantage 139

LiveChat

OCTOBER 31, 2019

Call center automation. Call centers are an important customer touch point. A streamlined contact center experience is critical to improving customer satisfaction scores. Automation can be used to add more personalization to the experience and reduce call-wait times. Data analytics and reporting.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

TechSee

JUNE 5, 2018

And, the clearer the problem, the faster the resolution, with Aberdeen reporting that co-browsing tools directly reduce AHT. trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. 1 Co-browsing for mobile apps. And those markets are certainly growing.

Trends 116

Trends Self Service Chatbots Technology 116