The future of Co-browsing: 5 Trends to Watch
TechSee
JUNE 5, 2018
Co-browsing allows agents to see and interact with a customer’s browser in real time, visually guiding them through online processes, webforms, transactions or demos. trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. For example, a customer chats in with a question regarding her recent bill.
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