2016 2022 Innovation Multi-Channel 
Forcivity Salesforce
APRIL 1, 2022
Improving customer experience (CX) is a top-five business priority in 2022, according to 64% of the 1,100 executives surveyed by the Harvard Business Review Analytics Services. Engaging customers through digital channels is no longer an option. Better self-service options & more functionality across digital channels.
Uniphore
JANUARY 4, 2022
Analyze Analytics and insights from 100% of interactions across all channels. Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Learn More. Days Hours Minutes Seconds.
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Kustomer
JUNE 27, 2022
Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. Innovative perspectives and solutions are necessary to expertly navigate this altered, ever-evolving terrain.
Currency Alliance
DECEMBER 20, 2022
During the covid-19 pandemic, we saw brands offer points for purchases across new sales channels, and the ability to stay engaged with the loyalty program – even if purchase volume or frequency dropped. The brands that have been winning in 2021 and 2022 are clear and transparent about value. This is contributing to loyalty in two ways.
Currency Alliance
OCTOBER 27, 2017
A typical loyalty program is made up of many components – from the systems that runs it, to multi-channel customer-facing solutions, to the points that can be earned as a percentage of sales, etc. Ryanair carried 106 million passengers in 2016, and carries such as Norwegian, EasyJet, Spirit, Vueling, etc.
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