Comm100
JANUARY 14, 2016
In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015.
Martin Hill-Wilson
JUNE 8, 2015
There are many landmark points of transition going on right now that show this appetite: According to eMarketer, 2015 will be the year when UK adults spend more time every day ( 2 hours 26 minutes) with their mobile devices than traditional desktop or laptop computers ( 2 hours 13 minutes ). 56% expect an email to be answered within 4 hours.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Talkdesk
DECEMBER 18, 2017
Recently, a McKinsey survey pointed out that text-based communications channels like web chat, social media and email will grow from 30 percent of all customer care interactions in 2015 to as much as 48 percent in 2020. For example, companies are opening up new messaging channels (Facebook Messenger, WeChat, etc.)
Kustomer
JANUARY 19, 2021
Businesses Can Now Resolve the High-Frequency Needs of Digital Shoppers Faster and More Efficiently, Providing Personal, Empathetic & Helpful Chat-Based Support to More Customers. “Chat is the most cost-effective and fastest way to support and win over our customers,” said Becky Leader, VP of Customer Experience at Rent The Runway.
transcosmos Information Systems
OCTOBER 22, 2015
Salesforce blogs are mainly focused on small businesses, customer relations, IT, Marketing, and offering tips and tricks for almost all kinds of businesses. The blog focuses therefore on topics relating to contact center trends, workforce organization, omni-channel, and customer self-service. Think Customers.
transcosmos Information Systems
OCTOBER 22, 2015
Salesforce blogs are mainly focused on small businesses, customer relations, IT, Marketing, and offering tips and tricks for almost all kinds of businesses. The blog focuses therefore on topics relating to contact center trends, workforce organization, omni-channel, and customer self-service. Think Customers.
Martin Hill-Wilson
FEBRUARY 16, 2016
Omni-channel service design, in my book at least, is all about understanding customer situations and the channel choices they need. Betting and trains both operate as real time services, so voice aces text in terms of speed. Fifteen years in the making yet only introduced to the world at large in 2015.
Expert insights. Personalized for you.
0 
Let's personalize your content