ReviewTrackers

APRIL 7, 2021

After all, reputation is the key to building public and consumer trust. Negative reputation, meanwhile, can drive away potential clients and increase customer churn. In a 2014 Ernst & Young survey, respondents said reputation was a “very important” factor in deciding whether or not to trust a financial services provider.

Banking 94

Banking Management Social Media How To 94

CSM Magazine

NOVEMBER 3, 2020

Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. shows how to buck the trend using Artificial Intelligence (AI). What came first, Coronavirus or poor customer service? Staff, voters and customers remember those who have attempted to pull the wool over their eyes.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

Grade.us

JANUARY 7, 2020

Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. According to a recent survey, 45% of consumers are likely to check reviews on Yelp before visiting a business. No problem.

Advertising 51

Advertising How To Hotels Social Media 51

Grade.us

JANUARY 12, 2021

Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. According to a recent survey, 45% of consumers are likely to check reviews on Yelp before visiting a business. No problem.

Advertising 35

Advertising How To Social Media Connections 35