CX Journey

APRIL 7, 2015

Image courtesy of dsearls Today''s post is a modified version of a post I originally wrote for Confirmit in March 2013. What steps are you taking to create a single view of the customer so that you can deliver a more-personalized customer experience? How do we achieve that single view of the customer? Don’t worry!

Customer Journeys 80

Customer Journeys Data Touchpoint Omni-Channel 80

Experience Matters

JANUARY 20, 2015

Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award. Finalists are Activision Customer Care, Aetna, Crowe Horwath LLP, Dell Inc., EMC Corporation, Texas NICUSA, The Results Companies, and TouchPoint Support Services.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

ijgolding

AUGUST 12, 2018

These words are without question, directly applicable to the outcome of any experience as customer has with an organisation. All experiences a customer has contain three component parts: FUNCTIONAL – does the customer journey do what customers want?

Customer Journeys 185

Customer Journeys Customers Airlines Social Media 185

ClearAction

DECEMBER 31, 2015

Business-to-Business Customer Experience Advice Highlights. Business-to-business customer experience management has certain complexities and advantages that need to be well understood by practitioners and vendors alike. Business-to-Business Customer Experience. Advice This Past Year. Highlights.

Customer Experience 48

Customer Experience Case Study Customer Journeys Net Promoter Score 48