2013, Customer Connectedness and Customer Insights

Data Snapshot: Customer Experience Expectations and Plans for 2015

Experience Matters

MARCH 17, 2015

Here’s the data snapshot description: In the first quarter of 2015, Temkin Group surveyed 207 respondents, each from a company with $500 million or more in annual revenues, about their customer experience efforts over the past year and their plans for 2015 and beyond. Download report for $195. Download report for $195.

Customer Connectedness

Customer Connectedness Data Self Service Customer Experience

8 CX Trends for 2015 (The Year of the Employee)

Experience Matters

JANUARY 6, 2015

Although I published 13 CX trends for 2013 and 14 CX trends for 2014 , I decided that 15 trends for 2015 would be too many to track. In 2015, we expect to see even more executives trying to build a customer-centric culture inside of their organizations. Mobile Mobile Mobile Formulations.

Customer Journeys

Customer Journeys Trends Contact Center Customer Connectedness

Customer Experience Update

Data Snapshot: Customer Experience Expectations and Plans for 2015

8 CX Trends for 2015 (The Year of the Employee)

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