Natalie Petouhof

SEPTEMBER 1, 2016

Customer care extends far beyond the traditional call center. Every touch point or interaction with the company (or even content about the company) can affect the customer’s satisfaction and loyalty to the brand. The components of a business case include: Goals and objectives for the social customer care initiative.

ROI 45

ROI Social Media Airlines Customer Service 45

GlowTouch

JULY 2, 2020

The following best practices are meant to help you build, train, and manage a personable, successful live chat team who delivers exceptional customer care and support. Using a live chat service is a promise—a promise that an actual person will be on hand and ready to address your client’s customers’ concerns in real-time.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

Grade.us

JUNE 2, 2020

Founded in 2013 by Jon Hall, Grade.us Website GatherUp was founded as GetFiveStars in 2013 by local search marketers Mike Blumenthal, Don Campbell, and Thomas Hasch. GatherUp is an online review management and customer service platform that’s geared towards growing businesses regardless of their size. .”

Software 47

Software Management Net Promoter Score Multi-Channel 47