Talkdesk

AUGUST 8, 2019

Founded in 2013, Lineten brings together the best delivery companies and POS integrations shaping the future of the e-commerce industry. In addition to improving their average wait time , Lineten saw a number of improvements by moving their contact center to the cloud with Talkdesk.

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Wait Times Contact Center Call Center Solutions Call Center 46

Magellan Solutions

SEPTEMBER 27, 2021

While prosperity may begin by discussing the brand narrative as well as the benefits and characteristics of products or services, it is crucial to note that typical misconceptions about 24/7 answering services can interrupt the purchase cycle and derail sales. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.

Call Center 97

Call Center Contact Center Poor Customer Service Wait Times 97

Eptica

JULY 27, 2016

Previously it seemed to almost pride itself on customer service that deliberately annoyed travellers, but changed tack after multiple profit warnings in 2013. The result? Profits rose by more than a third, to over €2 billion in 2015. Share this page on: Tweet.

Customer Service 48

Customer Service Poor Customer Service Contact Center Airlines 48

GlowTouch

JULY 2, 2020

Whether on a support or sales page, the chat message could be, “ Have a question about X? On your client’s landing page, the message should focus on sales. Be Clear and Concise About Wait Times. The SaaS company HubSpot experienced tremendous growth in 2013. Click and we can answer it!” The result? Tonya Morgan.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. In Walker’s 2013 “The Future of B-to-B Customer Experience” study, the consulting firm predicted that as early as 2020, the key elements of brand differentiation will not be the price or the product, but rather the customer experience.

Call Center 52

Call Center Customer Service How To Net Promoter Score 52

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. and cloud-based call center offerings.

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Contact Center Customer Satisfaction Technology Self Service 116