Exploring Customer Journey Mapping – An Interview with Jim Tincher
SurveySparrow
JANUARY 28, 2020
That’s when I began exploring ways to capture what customers were thinking and feeling during a journey, and just as importantly, ways to turn that data into easy-to-digest, actionable insights. SurveySparrow: You’ve worked with some recognizable companies in the past and then by the year 2013, you founded Heart of the Customer.
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