Daniel Group

APRIL 5, 2023

Trish Reed, VP Zero Emissions, Navistar , discusses how CX is not about the score, or about managing performance of a dealer. And so Navistar, International Trucks, IC Bus, we actually… We had some challenges on some in engine performance probably about 2012. So it’s been a good roadmap of what we’re doing together.

Interaction 98

Interaction Voice of Customer Effort Score Financial 98

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM).

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Amity

OCTOBER 31, 2016

In 2012, our Co-Founders realized it was time to transform the customer support team into a true Customer Success team. Our marketing team plays a key role in this but also makes an effort to include us in our own marketing processes. We know that to have hockey stick growth, we need to start with Customer Success.​.

Customer Success 0

Customer Success Customers Metrics Sales 0

Grade.us

JUNE 2, 2020

We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). GatherUp has the standard ORM and CX features — request and respond to reviews, monitor listings, send and receive surveys, manage customer feedback and support, etc. Auto-tagging.

Software 47

Software Management Net Promoter Score Multi-Channel 47