2012, Customers, Guest Experience and Touchpoint

So what are the the top 10 most irritating things about your customer experience?

Smith+co CX

SEPTEMBER 26, 2013

However, a recent feature by the Sunday Times found that despite all the investment in improving services, hotels all too often fail on the customer experience. So why is it that as brands get more sophisticated in their technology and more innovative in their attempts to dazzle us, they fail to deliver a great experience?

Hotels

Hotels Customer Experience CEM Course

Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

Currency Alliance

OCTOBER 11, 2018

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. It does give pause for thought, however, that agile tech companies have proven more apt at filling these gaps: owning more of the customer journey, gathering more detailed data, and making more relevant and personalized offers.

Hotels

Hotels Hospitality Loyalty Travel

Customer Experience Update

So what are the the top 10 most irritating things about your customer experience?

Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

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