Tricia Morris

OCTOBER 19, 2015

Of the executives interviewed in the survey, 34% said their CRM spending will be sales related, 31% will be service related, and 19% will be marketing related, with 11% saying other. Knowledge is Power in Service and Support. These findings correspond with another recent survey from CEB that says 57.7%

Self Service 40

Self Service Wireless Customer Service CRM 40

Tricia Morris

AUGUST 11, 2015

In a new Government Business Council Report titled The Path to Customer-Centric Service , 67% of surveyed federal managers say their organization’s service is on par with that of the private sector. But, according to leading consumer surveys, customer satisfaction ranks near the bottom of a cross-industry comparison.

Government 40

Government Customer Service Self Service Customer Centricity 40

SmartKarrot

FEBRUARY 16, 2022

Here are some numbers defining its significance – Despite the growing demand, overall customer satisfaction was up by only 2% across most channels by 2020. 48% of small businesses across the globe have improved their customer service and have seen a positive impact on their business. How does Gen Z see customer experience?

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Grade.us

JUNE 2, 2020

GatherUp has the standard ORM and CX features — request and respond to reviews, monitor listings, send and receive surveys, manage customer feedback and support, etc. Point-of-sale (POS) and kiosk support mean you’re able to integrate your products and services into your business fully. Multiple request modes.

Software 47

Software Management Net Promoter Score Multi-Channel 47

Bold360

NOVEMBER 21, 2016

The report was built after surveying about 4,000 marketers across the globe, shedding light on areas where high-performing marketing teams are focusing and excelling. The participants of the survey include 26% marketers in B2C, 29% in B2B, and 45% in B2CB2B.). She works as the Head of the Customer Care for Topvisor.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Clarabridge

JANUARY 26, 2017

The truth of the matter is that customer surveys can be just as misleading. And that’s bad news if you’re building your business around survey results. That’s not to say that surveys don’t provide valuable insight. There are steps you can take to ensure you’re getting accurate, valuable information from your customers.

Survey 40

Survey Social Media Self Service Loyalty 40

Clarabridge

JANUARY 26, 2017

The truth of the matter is that customer surveys can be just as misleading. And that’s bad news if you’re building your business around survey results. That’s not to say that surveys don’t provide valuable insight. There are steps you can take to ensure you’re getting accurate, valuable information from your customers.

Survey 40

Survey Social Media Self Service Loyalty 40