NICE inContact

OCTOBER 3, 2016

In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.

Comparison 206

Comparison Customer Service Representative Contact Center Call Center 206

Comm100

APRIL 8, 2016

Think about how little changes to your customer service plans (tweaks like proactive customer service, scripts and promotions) can optimize their consumer experience. “Everyone has to be able to work in a call center.” ” — Amazon Web Services re:Invent 2012.

Customer Service 105

Customer Service Social Media Call Center Multi-Channel 105

Talkdesk

SEPTEMBER 8, 2015

Around these parts, customer service is our number one priority. Talkdesk’s cloud-based call center software enables our customers to serve their customers better. We don’t like to be overly complicated, so here’s the deal: We help you, you help your customers. Put the customer’s needs first. “To

Call Center 40

Call Center Employee Engagement Customer Service Representative Customer Centricity 40

Comm100

SEPTEMBER 7, 2017

Plus, not everyone will have previous work experience in a traditional call center or with live chat, and asking candidates this question gives them the chance to bring to light what parts of their former experience have prepped them for being a live chat agent. That’s where I first learned how to listen and talk to customers.

Sports 111

Sports Average Handle Time Call Center Customer Service 111