2012, 2018, Analytics and Customer Change - Customer Experience Update

I Spent 29 Years Adopting Channels for Customer Service – Here is What I Learned

Esteban Kolsky

FEBRUARY 15, 2018

customer service channel adoption 2012-2017. This one is not going anywhere for a while, but there are other trends (rise of automation, use of AI and advanced analytics, the discovery of better use for different tools) that will change the adoption rate and the customer service solution in the coming decade.

Self Service

Self Service Customer Service Study Chatbots

What To Expect From Omnichannel Ecommerce in 2022

Magellan Solutions

JULY 28, 2021

Recalibrate your understanding of your target consumer because some of what you’ve always known about your customers changed. Optimize your business with data and analytics. Because of changes in consumer behavior, retailers may need to adjust their sales and marketing channel mix. Sales channels. Advertising channels.

Omni-Channel

Omni-Channel Ecommerce Multi-Channel Retail

Customer Experience Update

I Spent 29 Years Adopting Channels for Customer Service – Here is What I Learned

What To Expect From Omnichannel Ecommerce in 2022

Webinars

Stay Connected