Evolution of the support rep: from outsourced to in-office
Kayako
OCTOBER 29, 2015
The concept also took off in the media, with guides from the likes of Entrepreneur.com on how to make your call centres go virtual. Customer interactions were at the top of this list, and many entrepreneurs and small companies were considering why they should hire a support rep in house when they could outsource one for $4 or less an hour?
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