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A utility’s journey to a more digital customer experience

West Monroe

For example: Utilities can use traditional media in the form of a mailed postcard to notify a customer about a new program to send text messages when a service disruption (e.g., outage or main break) has been detected in their area, or perhaps a customer service representative discusses this onsite at the utility’s office.

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3 Resolutions for Excellent Customer Service in 2012

Pretium Solutions

In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. That circle represents the customer’s world – his practical, emotional and low-effort needs – the reason he is reaching out to you and everything else that comes with it.

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article thumbnail

3 Resolutions for Excellent Customer Service in 2012

Pretium Solutions

In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. That circle represents the customer’s world – his practical, emotional and low-effort needs – the reason he is reaching out to you and everything else that comes with it.

article thumbnail

3 Resolutions for Excellent Customer Service in 2012

Pretium Solutions

In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. That circle represents the customer’s world – his practical, emotional and low-effort needs – the reason he is reaching out to you and everything else that comes with it.