2011 Customer Service Customer Service Representative Touchpoint 
West Monroe
JULY 6, 2022
For example: Utilities can use traditional media in the form of a mailed postcard to notify a customer about a new program to send text messages when a service disruption (e.g., outage or main break) has been detected in their area, or perhaps a customer service representative discusses this onsite at the utility’s office.
Pretium Solutions
DECEMBER 26, 2011
In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. So, in the spirit of understanding what we can do to actually achieve Excellent Customer Service in 2012, I offer up three resolutions: 1. Focus on the Customer.
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Pretium Solutions
DECEMBER 26, 2011
In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. So, in the spirit of understanding what we can do to actually achieve Excellent Customer Service in 2012, I offer up three resolutions: 1. Focus on the Customer.
Pretium Solutions
DECEMBER 26, 2011
In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. So, in the spirit of understanding what we can do to actually achieve Excellent Customer Service in 2012, I offer up three resolutions: 1. Focus on the Customer.
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