Magellan Solutions

MAY 3, 2022

Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. It also outsourced its debt collections to a service provider. The Japanese multinational conglomerate holding company SoftBank had also engaged in outsourcing its customer service and telemarketing sales operations.

Call Center 81

Call Center Company Telecommunications Banking 81

Magellan Solutions

MAY 6, 2020

Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. It also outsourced its debt collections to a service provider. The Japanese multinational conglomerate holding company SoftBank had also engaged in outsourcing its customer service and telemarketing sales operations.

Call Center 52

Call Center Company Telecommunications Banking 52

Storyminers

JULY 6, 2020

During 11 years at Applied Materials (semiconductor equipment manufacturer) and 3 years at Sonoco, Lynn’s roles included Director of Marketing & Business Development, Director of Marketing Communications, Head of Global Quality, Customer Satisfaction Improvement Manager, Strategic Information Manager and Voice of the Customer Manager.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

During 11 years at Applied Materials (semiconductor equipment manufacturer) and 3 years at Sonoco, Lynn’s roles included Director of Marketing & Business Development, Director of Marketing Communications, Head of Global Quality, Customer Satisfaction Improvement Manager, Strategic Information Manager and Voice of the Customer Manager.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Customer satisfaction is directly related to FCR. Emphasize the importance of in-depth product knowledge and cross-channel communication strategies in training. Cross-train agents.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Customer satisfaction is directly related to FCR. Emphasize the importance of in-depth product knowledge and cross-channel communication strategies in training. Cross-train agents.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132