Service Untitled
JUNE 11, 2012
The introduction of the Google Trusted Stores Program may be the foundation for competing with Amazon someday, but it’s interesting to see Google becoming a customer service representative for customers right down to even offering a purchase protection plan when a sale goes awry. So how does the new program work?
Service Untitled
JULY 3, 2012
Wachovia turned into Wells Fargo in March 2011. They also promised to have more in-house personnel to assist customers and to become more efficient. It doesn’t work to decrease customer service representatives in lieu of pressing multiple numbers on our phones to just wind up in a complete circle.
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Service Untitled
NOVEMBER 7, 2011
Service representatives will be handling phones, emails, and chat contacts. Customer service representatives are recognized as valuable partners in the company’s success also. Can your business measure up on customer service? It looks as if that might be happening. photo credit: Chrysaora.
Service Untitled
DECEMBER 5, 2012
Too many agents begin speaking before the customer is even finished, but taking a deep breath, relaxing, and listening becomes an integral part of any problem solving, since we can’t figure out a solution until we know the problem. Next the seasoned customer service representative will want to repeat the problem back to the customer.
Service Untitled
JANUARY 13, 2012
” In 2011, 66 percent of consumer respondents stated that loyalty programs do not make them more likely to shop at one place simply because the programs become too problematic and people are just less motivated to figure it out. Building customer goodwill by giving back There’s a huge Internet buzz today about a Google Android.
Service Untitled
JANUARY 3, 2011
I’m not even sure if the late 1980′s put much effort into employee training and the consequences for rudeness, lack of training, or chewing gum in my face as the customer service representative told me I was not receiving a new blouse or a refund. I’m looking forward to a great year of customer service.
Service Untitled
NOVEMBER 10, 2011
Statistics for the 2011 shopping holiday season look a little scary for merchants this year. And what that means is the need of customer service representatives demonstrating those people skills that assure shoppers they are making good decisions. Luckily 49 percent say they are going to spend the same amount.
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