Brand Promise Delivered as Net Promoter Score Rises Dramatically
Pretium Solutions
NOVEMBER 4, 2011
Using our emerging operational and training methodologies in the Spring and Summer of 2011, Pretium worked to implement the New Conversation in the Consumer Care Products Division of Royal Philips across more than a dozen sites in Europe supporting 30 countries. Pretium Solutions calls this new conversation The Golden Touchpoint™.
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