Pretium Solutions

NOVEMBER 4, 2011

Look at the results from any current survey out there measuring customer and brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and NPS increased dramatically and sustainably across their customer care footprint.

Net Promoter Score 49

Net Promoter Score Brands Touchpoint Loyalty 49

Pretium Solutions

NOVEMBER 4, 2011

Look at the results from any current survey out there measuring customer and brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and NPS increased dramatically and sustainably across their customer care footprint.

Net Promoter Score 40

Net Promoter Score Brands Touchpoint Loyalty 40

Pretium Solutions

NOVEMBER 4, 2011

Look at the results from any current survey out there measuring customer and brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and NPS increased dramatically and sustainably across their customer care footprint.

Net Promoter Score 40

Net Promoter Score Brands Touchpoint Loyalty 40

SurveySparrow

SEPTEMBER 29, 2020

That’s bad customer support. . The brand ensures that customers are satisfied, even if that means that customer care gets through fewer calls than they would if they rushed. In one instance, Steven Weinstein, an employee at Zappos, spoke to a customer for a record 10 hours and 43 minutes with a caller!

Policies 59

Policies e-support Customers Examples 59

Pretium Solutions

OCTOBER 26, 2011

Look at the results from any current survey out there measuring customer loyalty or brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and Net Promoter Scores increased dramatically and sustainably across their customer care footprint.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40

Pretium Solutions

OCTOBER 26, 2011

Look at the results from any current survey out there measuring customer loyalty or brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and Net Promoter Scores increased dramatically and sustainably across their customer care footprint.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40

Pretium Solutions

OCTOBER 26, 2011

Look at the results from any current survey out there measuring customer loyalty or brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and Net Promoter Scores increased dramatically and sustainably across their customer care footprint.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40