Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. By 2013, her book eBay For Dummies was one of the best sellers on the topic.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. By 2013, her book eBay For Dummies was one of the best sellers on the topic.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Ali Malik is a certified CX Professional (CCXP) and specialist in CX, Brands & Market Research, designing Metrics & Measurements, Mystery Shopping & Voice of Customer & Employees Programs. She is a trusted industry voice for guidance on emerging contact center channels and technologies.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), This year’s crop of candidates was quite competitive. ResponseTek.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Kustomer

SEPTEMBER 3, 2020

What is the right customer KPI in each of these different touch points doing your initial journey map as a hypothesis map. And then you build up your voice of customer engine. Stage two, voice of customer engine. Are we positioned to listen to our customers? Gabe Larsen: (02:36). Nate Brown: (02:37).

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52