Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. A strategy to meet the social customer care goals and objectives. Costs of Investment.

ROI 45

ROI Social Media Airlines Customer Service 45

Confirmit

SEPTEMBER 18, 2017

Philadelphia Insurance have been running their Voice of the Customer program for many years, and what is most impressive is that they continue to see results from their work year after year. In this case, that approach was a focus on customer service that also added incremental value to the business. Return on Investment.

Net Promoter Score 45

Net Promoter Score Insurance Return on Investment Case Study 45

Magellan Solutions

DECEMBER 10, 2019

So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . It is for this reason that companies invest in customer service. .

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Identity Graph’ is a patent-pending customer resolution algorithm that automatically.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120