GetFeedback

JULY 25, 2018

Early reports indicate that more than $1.6 What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S. Data shows that personalized support is the top priority for consumers. Data shows that personalized support is the top priority for consumers.

Omni-Channel 150

Omni-Channel Net Promoter Score e-support Touchpoint 150

InteractionMetrics

JUNE 19, 2023

An e-commerce site with bold checkout buttons and a simple shopping cart icon demonstrates the fundamentals of good UX design. The CX Era The emergence of the Net Promoter Score in 2003 created a simplified system of brand “detractors” and brand “promoters” who rank a company on a scale of 0 to 10.

Loyalty 52

Loyalty Net Promoter Score Touchpoint User Experience 52

Bizagi

JULY 8, 2020

Enterprises can achieve significant cost savings by moving to the cloud and OpEx expenditure for flexible usage and infrastructure in areas such as data storage and e-commerce platforms. Today, when cloud computing makes resources available in minutes, there’s little to prevent you from starting right away,” reports CIO.

Technology 52

Technology Net Promoter Score Financial Banking 52

Hello Customer

JANUARY 6, 2022

Long queues, having to wait for hours to talk to customer support or browsing an old website that you have to refresh every 2 minutes. For instance, after making a purchase or receiving assistance from a support team. After all, a score remains just a score if you don't know what drives it. A little bit of history.

Effort Score 98

Effort Score Net Promoter Score Touchpoint Metrics 98

SmartKarrot

JANUARY 18, 2022

A report from Bain & Company predicted that “Indian SaaS companies will reach $30 billion in revenue by the year 2025”. The report also highlighted that the spending in space went up to 170% in 2020. The SaaS company arranges and promotes a variety of e-sports leagues for gamers. Freshworks.

Company 11

Company e-support Customer Journeys CRM 11