How to Measure Customer Experience: CSat, NPS and More
Comm100
APRIL 12, 2018
Customers irritated by being asked for feedback can undermine your CSat scores and response rates. Invasion of privacy – Again, the flood of unsolicited emails, sales calls, and spam emails have eroded many customers’ confidence in companies. Customer Effort Score (CES). What is your experience with CES? Download Now.
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