NICE inContact
NOVEMBER 26, 2018
Twenty years ago began a shift to contact center outsourcing to offshore locations, especially the Philippines and India, and away from the local market where customers on the other end of the phone were located. Brands had a very clear business case to cut contact center labor costs by outsourcing to lower-cost offshore locations.
NobelBiz
MAY 25, 2023
Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file).
Comm100
NOVEMBER 5, 2020
With a SOC 2 Type II certified live chat software, you can sleep well at night knowing that your customer’s data is secure. The American Institute of Certified Public Accountants (AICPA) established the SOC 2 protocol in 2010. Wait, Aren’t All Contact Center Software Providers Obligated to Offer SOC 2 Type II Compliant Live Chat?
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