Beyond Philosophy

APRIL 30, 2015

It’s clear loyalty programs don’t always drive loyalty , however. In a 2010 study by Ipsos Mori , out of a study of over 2,000 British people only 23% of them said their loyalty card influenced their decision to make a purchasing decision. Bottom Line: Reward Programs Need to Be a Great Experience for Customers.

Loyalty 60

Loyalty Rewards Programs Loyalty Programs Study 60

Service Untitled

NOVEMBER 10, 2011

According to a Price Grabber survey, 45 percent of consumers say they are going to spend less on holiday shopping compared to what they spent in 2010. The longer a consumer stays in a store, obviously the more money a person is going to spend. Luckily 49 percent say they are going to spend the same amount.

Customer Service 47

Customer Service Rewards Programs Customer Service Representative Retail 47

Service Untitled

OCTOBER 15, 2010

Granted, there is a rewards program, but my usual discount is $1.50, and I have to use it within a few weeks otherwise the offer expires. Incentives for new customers are commonly very aggressively marketed; more than “rewards&# or “discounts&# for current customers. I want to be recognized as special too.

Rewards Programs 44

Rewards Programs Loyalty Loyalty Programs Exercises 44

Service Untitled

APRIL 14, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Credit cards offer extra customer service perks Cheryl April 14, 2010 Behind the Scenes , Customer Service , Little Things, Big Differences , Specific Companies No Comments My new Nordstrom credit card came in the mail, and I was pleasantly surprised.

Rewards Programs 41

Rewards Programs Hotels Travel Airlines 41

Service Untitled

JULY 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Advantages of using customer loyalty programs Cheryl July 30, 2010 Customer Service , Proactive No Comments I was just at Petco to buy dog food, and the cashier asked me if I wanted to join their customer loyalty program. photo credit: Adam Jones, Ph.D.

Loyalty Programs 41

Loyalty Programs Rewards Programs Loyalty Exercises 41

Service Untitled

SEPTEMBER 17, 2010

He also is putting an end to continuous discounting which he claims has conditioned consumers to become perpetual bargain hunters. Service Untitled The blog about customer service and the customer service experience. I recently had an experience with a live chat that was not very good and disappointing at best.

Poor Customer Service 42

Poor Customer Service Customer Service Retail Rewards Programs 42