ShepHyken

JULY 31, 2018

There are three levels where a company may be at in their roadmap to customer optimization. If all you focus on is reducing labor costs and network expenses, then you probably won’t have a high NPS or customer satisfaction.” – Scott Walker. Intermediate/Operations focused. About : Scott Walker is the CEO of ethosIQ.

Average Handle Time 78

Average Handle Time Roadmap Call Center Customer Satisfaction 78

ShepHyken

JULY 31, 2018

There are three levels where a company may be at in their roadmap to customer optimization. If all you focus on is reducing labor costs and network expenses, then you probably won’t have a high NPS or customer satisfaction.” – Scott Walker. Intermediate/Operations focused. About : Scott Walker is the CEO of ethosIQ.

Average Handle Time 78

Average Handle Time Roadmap Call Center Customer Satisfaction 78

Gainsight

OCTOBER 23, 2019

If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. CSAT/Feedback/NPS. Some examples include: Product tools like analytics, roadmapping, and feature-tracking.

Software 60

Software Customer Success Tools Customer Centricity 60

SurveySensum

JULY 14, 2020

He founded Brainfood Consulting, an advisory and education service in 2009 and since then he is training professionals around the world on AI-Driven Customer Contact Strategies and Mobile-first customer service planning. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132