2009 Loyalty Net Promoter Score Return on Investment 
Comm100
NOVEMBER 13, 2022
The efficiencies of live chat also mean a high return on investment (ROI) for the technology. In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2009.
Grade.us
JUNE 2, 2020
When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. Net promoter scores. Multiple request modes. Auto-tagging.
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