Alida

DECEMBER 15, 2016

Between 2009 and 2013, annual hospital deals have increased 14 percent. Engage with your patients throughout the process to benchmark satisfaction metrics and get a better understanding of its impact to wait times, consumer perception and other factors of patient care. The Affordable Care Act in the U.S.,

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

Comm100

NOVEMBER 13, 2022

How to Improve Customer Service. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. Knowing how to improve customer service starts by understanding what customers want. How to improve customer service. How to improve customer service skills.

Tools 189

Tools Customer Service Tips Omni-Channel 189

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. How will emerging and growing trends change the customer service equation? How brands should respond. “I

Self Service 40

Self Service Trends Customer Service Contact Center 40

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “Hold times are unavoidable…but Fonolo allows us to offer a positive customer experience, every time.”. Real -time dashboards identify trends and “hot alerts” for high-impact issues. Customers appreciate: The personalized and intuitive customer self-service.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116