CSM Magazine

DECEMBER 5, 2017

Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important.

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. This is the best way to influence brand perception, win sales, and build longer-term loyalty. Inspire and motivate team members through gamification. Unleash the chatbot! The result of such workarounds regularly translates to a degradation of the customer experience.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

Comm100

NOVEMBER 23, 2020

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. James has worked with both start-ups & top S&P 500 organizations, including co-founding a successful iGaming business that was successfully exited through sale to a U.K. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132