CSM Magazine

DECEMBER 5, 2017

Gamification. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Both of those groups learn, absorb information and get motived differently, so incorporating gamification into recruitment, training and coaching will continue to become more and more important.

Self Service 80

Self Service Customer Service Gamification CRM 80

CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. This is the best way to influence brand perception, win sales, and build longer-term loyalty. Inspire and motivate team members through gamification. Unleash the chatbot! The result of such workarounds regularly translates to a degradation of the customer experience.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

SurveySensum

JULY 14, 2020

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Website : [link]. Website : [link]. Linkedin : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132