The Top 4 Customer Service and Performance Management Trends to Look for in 2018
Stella Connect
JANUARY 25, 2018
According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. Simply put, Swim Lanes are documented definition of departmental responsibility based on the content of a social media conversation and/or post.
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